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If you’re into eCommerce or retail, that puts you in a more challenging position. This means that more often than not, they won’t get an answer when they want it. Your customers will have to wait for you to get around to answering their questions. However, even if you have a limited customer base, there is still one major problem with manually answering every question - a lack of speed. But as your business grows, that will become harder. If you have a very small clientele, you might be able to survive by manually responding to each message.
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It is used the most by large businesses that have a lot of customers and a business suite that integrates with their other systems, software and data. The WhatsApp Business API is an API that is used by medium and large businesses to scale up their customer engagements on WhatsApp with chatbots, broadcasts, and other special features that are not available with the WhatsApp Business App. WhatsApp business chatbots run over the WhatsApp Business API to intelligently engage with your customers, employees, students, and other types of users, without any need for human intervention. You can use them to answer customer questions about your products and services, share content, drive sales, and send notifications regarding orders, payments, shipping, etc. Engati's WhatsApp chatbots use AI and our proprietary NLP (Natural Language Processing) engine to intelligently interact with your customers. We’re getting started!Ī WhatsApp chatbot is a system that either uses artificial intelligence or pre-programmed rules to engage your customers and audience on the WhatsApp platform.
How do i create a blog for free how to#
We’re going to help you decide whether you need a WhatsApp business bot, then show you exactly how to create a bot, and walk you through all the steps involved in deploying it on WhatsApp in just 5 minutes. Well, we’ve got all the answers you are looking for. How do you create a chatbot on WhatsApp?.Can you engage customers over WhatsApp manually, or do you need a chatbot?.How do you improve your customer experience on WhatsApp?.